Shipping Policy

Shipping Overview

Promo Harvest Inc. (“Promo Harvest”, “we”, “our”, or “us”), operating under the brand TeePrintHouse, is committed to providing reliable and transparent shipping for all custom apparel orders.

Please review our shipping policy below.

Shipping Coverage

We currently ship within Canada only.

Production & Shipping Time

All products are custom-made and require production before shipping.

·         Production Time: 2 business days after payment confirmation

·         Standard Shipping Time: 3–6 business days after production is completed

Delivery times may vary during:

• Holidays
• High-volume seasons
• Severe weather or carrier service disruptions
• Carrier service disruptions

If unexpected delays occur, we will notify customers when possible.

Shipping Fees

To keep shipping simple and transparent:

• Flat Rate: Shipping for one order to non-remote Canadian areas starts at $6.99.
• Free Shipping: On orders over $89 before tax and after discounts (non-remote Canadian areas)
• Remote Area Shipping:  Additional shipping fees may apply to remote or rural addresses. If so, we’ll contact you after your order is placed. You may choose to pay the difference or cancel for a full refund.
• Bulk Orders: Follow the same free-shipping rule (free over $89) for non-remote Canadian areas only.

Shipping Methods & Carriers

We work with trusted Canadian carriers, including:

•  Canada Post
•  Purolator
• UPS
• Fedex
• UniUni

The carrier used may vary depending on delivery address, package size, and order requirements.

Order Processing

Most orders are produced and shipped within 2 business days after payment is confirmed.
Processing times may be longer during promotions, holidays, or high-volume periods.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with a tracking number.
Please allow up to 24 hours for tracking information to update after the shipping label is created.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Issues caused by incorrect or incomplete address information may result in shipping delays, returned packages, or additional charges.

If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the reshipping cost.

Shipping Damage, Loss & Delivery Issues

If your order is damaged in transit or appears to be lost before delivery, please contact us at:

📩 service@teeprinthouse.ca

We will review the issue and, when applicable, assist in opening a claim with the carrier.

For packages marked as delivered by the carrier, TeePrintHouse is not responsible for packages that are lost or stolen after delivery confirmation.

Delivery Disclaimer

Delivery timelines provided are estimates only and are not guaranteed.

TeePrintHouse is not responsible for delays caused by:

• Carrier service disruptions
• Weather conditions
• Incorrect or incomplete shipping information
• Missed delivery attempts
• remote-area delivery restrictions

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Policy Updates

Promo Harvest Inc. reserves the right to update  or modify this shipping policy at any time without prior notice.

Any changes will be posted on this page. Customers are encouraged to review this policy periodically.

Contact Us

We are committed to providing a smooth and dependable shipping experience.
If you have any questions or concerns about your order or Shipping Policy, please contact us at: service@teeprinthouse.ca