Refund, Return & Replacement Policy

At Promo Harvest Inc. (“we”, “our”), operating under the brand TeeCanada, we offer both customized made-to-order products and blank (non-customized) products.
Please review the policy below carefully, as return eligibility depends on the type of product purchased.

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1. Customized / Made-to-Order Products (No Returns or Refunds)

All customized products are made-to-order based on the customer’s submitted design, size, color, and specifications.

Because these items are produced specifically for each customer, we do not accept returns or offer refunds for customer-related reasons, including but not limited to:

• Incorrect size selected at checkout

• Change of mind after placing an order

• Incorrect color or design choice

• Design issues related to customer-uploaded files

• Low-resolution or unsuitable artwork provided by the customer

Once production has begun, customized orders cannot be changed, cancelled, or refunded.

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2. Blank (Non-Customized) Products – Returns Accepted with Conditions

Returns for blank (non-customized) products are accepted within 14 days of delivery, subject to the following conditions:

• A 15% restocking fee applies to all approved returns

• Outbound and return shipping costs are non-refundable

• Outbound shipping refers to the original freight cost paid to ship the order to the customer and will be deducted proportionally based on the quantity returned

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Return Eligibility Requirements

To qualify for a return, all of the following must be met:

• Items must be unused, unwashed, unaltered, and in original, resalable condition

• Original packaging, tags, and invoice must be included

• Returns must be authorized in advance

• Returns without a valid Return Authorization (RA) number will be refused

• Items must be shipped freight prepaid

Please allow 10–20 business days after receipt of the return for processing and credit issuance.

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3. Non-Returnable Items

The following items are not eligible for return or exchange:

• Customized or made-to-order products
  

• Altered or washed garments

• Clearance or final-sale items

• Discontinued products

• Items returned more than 30 days after delivery

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4. Our Responsibility & Replacements

We stand behind the quality of our products.

If an issue occurs due to a printing, manufacturing, or production error on our part, we will provide a free replacement, including reprinting and reshipping at no additional cost.

Replacements We Cover

Free replacements are provided for:

• Printing errors

• Manufacturing defects

• Production mistakes

Replacements Not Covered

Replacements are not provided for issues outside of our control, including:

• Incorrect sizing selected by the customer

• Low-resolution or unsuitable customer-provided artwork

• Incorrect or incomplete shipping addresses provided by the customer

• Shipping delays caused by courier companies

• Lost or stolen shipments after delivery confirmation

For issues not caused by Promo Harvest Inc., customers may place a new order if a replacement is needed.

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5. Returned Packages Due to Address Issues

If a package is returned to us due to an incorrect or incomplete shipping address provided by the customer, we will contact the customer once the package is received.

Customers are responsible for the additional shipping cost to resend the order.

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6. How to Request Support or a Replacement

If you believe there is an issue with your order, please contact us at:

📩 service@teecanada.com

Please include:

• Order number

• Brief description of the issue

• Clear photos or videos showing the problem (if applicable)

Our support team will review your request and respond with next steps as quickly as possible.

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7. Policy Updates

Promo Harvest Inc. reserves the right to update this policy at any time.
Any changes will be posted on our website, and customers are encouraged to review this page periodically.

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Our Commitment

At Promo Harvest Inc., we are committed to delivering reliable, high-quality custom apparel.
If you have any questions regarding your order or our policies, our customer support team is always happy to assist.